Making the Right First Impressions with Your Clients / Customers!’

The findings of recent studies consistently show that it only takes about a tenth of a second
for a person to form an impression, based solely on someones facial expressions.

So, I guess it is safe to say that creating an appearance as a professional in your field relies
heavily on how people perceive you the first time you meet.

Your charisma, as a professional, is directly related to your business performance as well. A
successful business retains current clients and will attract more potential customers.

If you are reading this, then I am sure you are probably looking for tips and advice to
implement in your business. Below, I have listed my 8 ways to make a good impression with
people you meet on behalf of your business.

1. Work diligently and build your reputation through quality service and great
customer care beforehand. Sometimes, you will have to answer for the reputation
your company you represent has.

2. Groom yourself and dress tidily. Good appearance reflects being organized.

3. A very important rule of thumb is to always arrive on time. If your like me you are always 15 minutes early to every meeting, appointment, and deadline. Your punctuality gives a sense of reliability, responsibility, and determination.

4. Be confident, remember to smile all the time, and always listen to what your
customers say. When it’s your turn to talk, avoid lying or any means of deception.

5. Introduce yourself, greet and interact with your customers professionally and
present yourself in an appropriate manner. But;

6. Be sure to be friendly and never forget to anticipate their needs. Always let your
customers feel taken care of. Seemingly small things like opening doors for your
customers count.

7. Be objective and address your customers’ immediate concerns or needs. This
shows how good you are with management and how capable you are to engage with a business with them.

8. Be at ease, relax. Your composure reflects your attitudes and outlooks towards
dealing with a business.

To Your Success!

Danielle Gambrell, Administrative Support Consultant for Passionate and Driven
Entrepreneurs and Business Consultant

Making the Right First Impressions with Your Clients/ Customers!
Copyright 2011 Danielle Gambrell
http://www.dgyourvirtualassistant.com
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